
Terms and Conditions
At Robixy, LLC we believe understanding Terms & Conditions of any sale is important to the health of a relationship and in meeting expectations. Listed below are our terms and conditions of sales. If there is a question regarding any of the terms of our Sale, please contact us at roxanne@robixy.com. We are here to help.
These terms and conditions govern the sale of promotional products by Robixy, LLC to the customer/client/buyer. By placing an order for Products, Buyer agrees to be bound by these Terms.
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Art and Decoration: At Robixy, LLC we know that branded promotional products are a direct reflection upon your company or organization. Although we use state of the art production, the final product will only look as good as the artwork submitted to us. To establish your corporate identity, we list our requirements below for submitting artwork.
Vectored art is the preferred type of artwork. Convert type to outline, paths or curves, or include necessary fonts. (Include all placed graphic files and placed images as separate linked files and not embedded.)
If you are not able to send a file in these formats, we will make/suggest minor adjustments to the artwork free of charge. However, if there is extensive work required, we will charge $75 an hour for art conversion and/ or re-draw and the fee is based on time. You will be quoted an art price in advance for your approval. Pricing is subject to change based on artwork.
Our standard turnaround time for new art and art conversion is 3 – 5 business days. A standard logo change is 48- 72 hours.
Artwork Policy: Robixy, LLC uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. Robixy, LLC assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of Robixy, LLC represents and warrants to Robixy, LLC that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. Robixy, LLC assumes no responsibility for determining who does or does not have such authority.
By submitting Artwork to Robixy, LLC for use on a product, customers shall defend and hold harmless Robixy, LLC for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve Robixy, LLC, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.
Robixy, LLC reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet Robixy, LLC standards.
Product Color: Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. This is due to the difference in monitors and how an image is seen. The colors are to be used only as a guide.
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Delivery: Risk of loss or damage to the Products passes to Buyer upon delivery. Buyer is responsible for inspecting the Products upon receipt and notifying Seller of any discrepancies or damages within 10 days of delivery.
General: These Terms constitute the entire agreement between Buyer and Seller with respect to the sale of Products.
Seller reserves the right to modify or update these Terms at any time without prior notice. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By placing an order for Products, Buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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Orders: Buyer may place orders for Products through Robixy, LLC’s Website, over the phone or via email. Each order is subject to acceptance by Seller.
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Payment: Unless otherwise communicated to the buyer, a 50% deposit is required at the time the buyer approves the sales order. The reminder is due upon delivery unless other terms have been agreed upon by the buyer and seller.
Accepted forms of payment include check, bank transfer, cash, Venmo, PayPal and Credit Card (additional 3% convenience fee may be added for credit card purchases).
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Pricing: Prices for products are as listed on the Seller's website or as communicated via other means. Web site prices are exclusive of any applicable taxes, shipping, and handling fees. Additional fees (taxes, shipping, set-up, etc.) are either listed with the item on the web site or will be included in a sales quote for buyer approval.
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Returns: Since your order goes into process as soon as artwork is approved, we are unable to allow for changes, corrections or cancellations in most cases. Please review your order carefully before placing it. In most cases you will need to place a new order for additional items. Call us at 503-871-9850 or email us at roxanne@robixy.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.
We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. Our policy allows for a 2% failure on all decorated items. If you need exact quantities, we will need to order ± 5% overage in order to cover your quantities. Please notify your Sales Representative that you need exact quantities. Overage's will be included on your invoice. By approving the quote, you are agreeing to these terms.
For Printed items a ± 10% overage is industry standard and will be billed upon shipment.
Limitation of Liability: In no event shall Seller be liable for any indirect, consequential, or incidental damages arising from the use of the Products. Seller's total liability shall not exceed the purchase price of the Products.
If the product is personalized, then we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at 503-871-9850 or email us at roxanne@robixy.com within 10 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns based on defects discovered after you have a third party apply additional decoration.
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Shipping: Seller will make reasonable efforts to ship the Products to Buyer's specified address within the estimated delivery time frame. However, Seller is not responsible for delays beyond its control.
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Terms and Conditions of Sale: All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancellation notification.
Governing Law and Dispute Resolution: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
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Any disputes arising out of or in connection with these Terms shall be resolved through arbitration and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
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Vendor Disclosure: Customers may request information about the vendors we work with, including the products or services provided by these vendors. All requests must be submitted in writing to ensure a clear record of the inquiry.
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Robixy, LLC, 1273 Emerson Lane East, Monmouth, Oregon 97361
Roxanne Beltz, Owner 503-871-9850 – January 1, 2020